Technical & Business Analyst / INFOR M3 ERP – Canton de Neûchatel
REFERENCE : MP20180411
We seek, for a permanent position within a prestigious company located in the Neuchatel area, a Technical & Business Analyst /INFOR M3 ERP.
Your responsibilities :
· To serve as the first point of contact for customers seeking assistance (phone or email).
· To perform remote troubleshooting through pertinent questions and collect required information.
· To record events and problems and their resolution in logs.
· To determine the best solution based on the issue and details provided by customers.
· To help the customers/users through the problem solving process.
· To direct unresolved issues to the 2nd level of support.
· To follow-up and update customer status and information.
· To pass on any feedback or suggestions by customers to the appropriate internal team.
· To perform training for existing users for 1st level support.
Your profile :
· Proven experience as a help desk analyst or other customer support role.
· Good knowledge of INFOR M3 ERP system (V13 ideally). Finance will be a plus.
· Good knowledge of business processes in luxury and fashion industry.
· Proficient in SQL and script languages like VBA.
· Fluent in French and English.
· Helpful attitude, Self-motivated and directed. Ability to prioritize and execute tasks in a fast paced environment.
Context : permanent position within a final client.