Carrière / ERP

Technical & Business Analyst / INFOR M3 ERP – Canton de Neûchatel

REFERENCE : MP20180411

We seek, for a permanent position within a prestigious company located in the Neuchatel area, a Technical & Business Analyst /INFOR M3 ERP.


Your responsibilities :

·       To serve as the first point of contact for customers seeking assistance (phone or email).

·       To perform remote troubleshooting through pertinent questions and collect required information.

·       To record events and problems and their resolution in logs.

·       To determine the best solution based on the issue and details provided by customers.

·       To help the customers/users through the problem solving process.

·       To direct unresolved issues to the 2nd level of support.

·       To follow-up and update customer status and information.

·       To pass on any feedback or suggestions by customers to the appropriate internal team.

·       To perform training for existing users for 1st level support.


Your profile :

·       Proven experience as a help desk analyst or other customer support role.

·       Good knowledge of INFOR M3 ERP system (V13 ideally). Finance will be a plus.

·       Good knowledge of business processes in luxury and fashion industry.

·       Proficient in SQL and script languages like VBA.

·       Fluent in French and English.

·       Helpful attitude, Self-motivated and directed. Ability to prioritize and execute tasks in a fast paced environment.


Context : permanent position within a final client.

Mobilité :
Disponibilité :
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